Return & Refund Policy

At Vritika Threads, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and unworn.
• Original tags and packaging must be intact.
• The product should be in the same condition as received.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items
• Customized or personalized products
• Gift cards
• Products damaged due to misuse or improper care

Damaged or Incorrect Products

If you receive:

• A damaged item
• A defective product
• An incorrect item

Please contact us within 48 hours of delivery with:

• Order Number
• Photos or an unboxing video showing the issue

Once verified, we will arrange a replacement or refund as applicable.

Exchange Policy

Size exchanges are subject to product availability.

If your requested size is unavailable, we will offer:

• Another available size
• Store credit
• Refund (where applicable)

Refund Policy

After your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to our mistake.

Return Shipping

• Customers are responsible for return shipping charges unless the item is damaged, defective, or incorrectly delivered.
• We recommend using a trackable courier service.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: vritikathreads@gmail.com
Phone: +91 6352 564 300
Business Address:  Ahmedabad